Changes to MyChartCentral and your account are coming September 4th. Please review the FAQ for more information.

  • Upcoming September 4th Changes to Lucy and MyChartCentral
    Epic is currently working on improvements to how patients manage multiple MyChart accounts. To prepare for these changes, we will be permanently removing access to Lucy and MyChartCentral on September 4th. You will no longer be able to access your account after September 4th.

    Patients having access to their own medical records is very important to us. We want to make sure that you don’t lose access to your Personal Health Record information or uploaded/requested documents during this change. To retain a personal copy of your records, you must log in, navigate to Lucy, and download them before September 4th. To download your Personal Health Record, select Options > Download My PHR within the My Personal Health Record section. To download all documents, select Options > Download My Library within the My Medical Documents section.

    After September 4th, you will no longer be able to use your MyChartCentral credentials to jump into linked MyChart accounts. Make sure you can login to these accounts directly before this date. You can find your healthcare organization’s MyChart website at MyChart.org. If you need help recovering a MyChart account’s username or password, visit MyChart.org Help.

    Some Lucy and MyChartCentral features can be found on your healthcare organization’s MyChart. Happy Together can be used to view information from multiple organizations in a single MyChart. You can learn more about Happy Together at https://www.mychart.org/HappyTogether. If you need portable summaries of care from your healthcare organization, you can log into that organization’s MyChart and search for the Sharing Hub in the menu for options to share or export your health information.

    We’re excited about improving your MyChart experience and look forward to sharing more updates about the changes we’re working on. If you have any questions about this transition, you can request help here.
  • What is MyChartCentral?
    MyChartCentral is a web site that helps you organize your health information. It's a portal to all of your online charts, allowing you access without entering your username and password for each chart. With MyChartCentral, you don't need to remember a handful of passwords and visit multiple web sites looking for your medical data: You can find it all in one place.
  • How does MyChartCentral work?
    MyChartCentral checks your online charts to see what's new, and displays a summary of the latest information with links to jump straight to your online account so you can find out more.
  • How much does it cost?
    It's free!
  • How can I sign up?
    Right now, access to MyChartCentral is provided by your healthcare organization. If none of the places where you receive healthcare use MyChartCentral, you won't be able to log in right now.
  • I signed up for an account but I didn't get an activation email. What do I do?
    Check any filters set up in your email preferences; your activation email might have been flagged as junk mail. If you still can't find the email and it's been over an hour since you signed up, go to the Request Help page and submit a help request. Our support team will help you out.
  • What's a "public or shared" computer? Why does it matter?
    MyChartCentral is committed to protecting your privacy while keeping it easy for you to get to all your data. A public or shared computer is one that can be used by people you do not know. A private computer is one that only you and other people that you trust can use. If you are using MyChartCentral from a public computer, MyChartCentral will ask you for answers to two security questions in order to confirm your identity. If you connect from a private computer, MyChartCentral will skip this check for your convenience.
  • What browsers does MyChartCentral/Lucy support?
    MyChartCentral requires that your browser has cookies and scripting enabled. As long as those requirements are met, your browser is supported. However, the MyChartCentral team actively tests the site with the last three versions of Internet Explorer and the newest version of Safari, Firefox, and Chrome. We cannot guarantee functionality in other browsers.
  • Who is Epic?
    Epic is a healthcare software company that provides an electronic health record system to your healthcare providers. We also power your access to that information through MyChart, MyChartCentral, and Lucy.
  • What is MyChart?
    MyChart is a web portal offered by most Epic healthcare organizations that gives you controlled access to the same Epic medical records your doctors use and provides convenient self-service functions that reduce costs and increase satisfaction.
  • What is Lucy?
    Lucy is a feature of MyChartCentral that allows you to view, enter, and manage your personal health information. With Lucy, you can enter information about your health that you can send to your healthcare providers. You can also request copies of your medical record and review them. You can even upload medical documents.
  • How do I get my health information into Lucy?
    There are four ways to get your health information into Lucy:
    • Download your health information from an organization that you have linked through MyChartCentral
    • Upload a CDA document into your Medical Document Library
    • Share your Direct address with a Blue Button+ enabled organization
    • Enter your health information by hand

  • How can I close my MyChartCentral account?
    You must log in to your account, go to your profile and close your account from there.

If we still haven't answered your question, please Request Help.